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Privacy Policy

Privacy Policy - The Basics

Privacy Policy
Effective Date: June 6, 2025
Company Name: ZELVEX
Website: www.zelvex.com
Email: support@zelvex.com
Phone: +1 (800) 123-9876
Address: 845 Silicon Loop, Suite 101, San Jose, CA 95134, United States

At ZELVEX, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

1. Information We Collect

We may collect and process the following types of personal information:

a) Information You Provide to Us

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely via third-party gateways)

  • Account credentials (if you create an account)

b) Information Collected Automatically

When you visit our site, we may automatically collect:

  • IP address

  • Browser type and version

  • Operating system

  • Referring website

  • Pages you viewed

  • Time spent on pages

  • Device identifiers and location data (if enabled)

c) Information from Third Parties

We may receive data from:

  • Payment processors (e.g., PayPal, Stripe)

  • Marketing platforms (e.g., Facebook, Google Ads)

  • Analytics tools (e.g., Google Analytics)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate important updates (e.g., order confirmations, policy updates)

  • Improve website functionality and user experience

  • Conduct internal analytics and research

  • Send promotional offers (only with your consent)

  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. However, we may share data with trusted partners:

  • Shipping carriers to deliver your order

  • Payment processors to complete transactions

  • Third-party service providers (e.g., email marketing, hosting) who help us operate our business

  • Government agencies or legal authorities, when required by law

All third-party partners are obligated to protect your information and use it only for the intended purpose.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Personalize your experience

  • Analyze traffic and usage patterns

  • Serve targeted advertisements

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

5. Data Retention

We retain your personal data only as long as necessary to:

  • Provide services

  • Comply with legal and financial obligations

  • Resolve disputes

  • Enforce agreements

Typically, order and account data are retained for 7 years for tax and audit purposes.

6. Data Security

We use industry-standard security measures to protect your personal data, including:

  • SSL encryption

  • Secure payment gateways

  • Firewalls and access controls

  • Regular security audits

However, no method of online transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Access, update, or delete your personal information

  • Object to or restrict our processing of your data

  • Withdraw consent (where applicable)

  • Lodge a complaint with your local data protection authority

To exercise your rights, email us at privacy@zelvex.com or use the “Contact Us” form on our website.

8. International Users

If you are located outside the United States, be aware that your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ from your country.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on our website, with the effective date updated. Continued use of our site and services after changes means you accept the updated policy.

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